Impeccable Customer Service Tip #730

It’s okay to use  humor (occasionally) with your customers and clients … appropriate humor, of course.

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Impeccable Customer Service Tip #729

It all begins with the hiring. Ask interview questions that draw out customer experience stories from the candidate. This is a low-tech and effective way of measuring one’s customer service aptitude.

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Impeccable Customer Service Tip #728

Consider the last time you felt completely taken care of, as a customer. What (specifically) made you feel that way and how can you create that same feeling for your customers and clients?

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Impeccable Customer Service Tip #727

“Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you’re marketing your firm to new customers, you better be able to provide them service when they do business with you.”

–Arthur Levitt

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Impeccable Customer Service Tip #726

Your customers and prospects prefer to deal with experts. Become the expert in your firm … or even in your industry.

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Impeccable Customer Service Tip #725

When designing your customer experience, focus on setting a standard of service, below which you refuse to go. And commit to never compromise that standard … even when others around you are compromising theirs.

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Impeccable Customer Service Tip #724

Your genuine smile is more powerful than you may know, when it comes to the way customers and prospects perceive you. At the risk of sounding cliché, you’re never fully dressed without a smile.

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Impeccable Customer Service Tip #723

Be so responsive with your customers and prospects that this level of responsiveness naturally becomes a glowing part of your reputation.

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Impeccable Customer Service Tip #722

“Go beyond merely communicating to ‘connecting’ with people.”

–Jerry Bruckner

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Impeccable Customer Service Tip #721

Invest the time to know very well the ins and outs of your products and services … and to become a highly effective (and patient) teacher for the benefit of your customers and clients.

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