Impeccable Customer Service Tip #720

Random acts of kindness. Why not apply them with your customers and clients?

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Impeccable Customer Service Tip #719

Now’s a great time to revisit your internal and external policies. As you review them, ask yourself, “Are they are customer-centric?”

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Impeccable Customer Service Tip #718

For your web site(s) and printed materials, be sure your copyright dates are up to date. This not only demonstrates attention to detail, but a sense of freshness (especially if your web site still says © 1999).

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Impeccable Customer Service Tip #717

“Customers are like teeth. Ignore them and they’ll go away.”

–Jerry “G” Flanagan

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Impeccable Customer Service Tip #716

Are your frontline people looking up and watching for facial cues from customers? Sometimes, paying extra close attention is required … to read between the lines of what’s being said and uncover what really matters.

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Impeccable Customer Service Tip #715

When meeting a client at a restaurant, proactively let them know what to expect with regard to parking (i.e., best places to park, payment methods, pay-by-app, restaurant validation, best walking entrance, etc.).

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Impeccable Customer Service Tip #714

Instead of just asking, “What has this customer done for us lately?” consider the future value and/or potential referrals that one person could possibly generate.

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Impeccable Customer Service Tip #713

“Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service from unhappy employees.”

–Tony Hsieh, Zappos.com

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Impeccable Customer Service Tip #712

Refrain from over-complicating the customer process. Keep it simple for them and the experience will be more enjoyable.

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Impeccable Customer Service Tip #711

Talk with each team member and ask them how they believe their role specifically impacts the customer experience.

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