Customer Experience Tip #1589

“Rethinking service can have a profound impact on your organization and who you serve. You can use service to uncover unmet needs and opportunities that can affect someone’s entire outlook and establish your organization as a brand and not a commodity. The world will always be in need of better service.” –Melanie Bell-Mayeda & Ilya Prokopoff, IDEO U

Customer Experience Tip #1588

Demonstrate (genuine) kindness and you’ll have an immediate advantage over much of your competition.

Customer Experience Tip #1587

What subtle — albeit important — element of an experience would prevent YOU from ever becoming a return customer yourself? How can you avoid this same pitfall from occurring within the experience you’re providing to your own prospects, customers, and clients?

Customer Experience Tip #1586

What gets in the way of you delivering the best possible customer experience? Do you have everything you need?

Customer Experience Tip #1585

“It’s very difficult to reason with someone if their hair is on fire. Customer service (whether you’re a school principal, a call center or a consultant) can’t begin until the person you’re working with believes that you’re going to help them put out the fire on their head.” –Seth Godin

Customer Experience Tip #1584

If you’re using promotions — and especially discounts — to attract new customers, then your job is to create such WOW that they’ll feel compelled to return and (gladly) pay full price next time … for the experience you’ve proven you can deliver.

Customer Experience Tip #1583

Do you value your clients? Do they know that; can they feel it? …are you sure?

Customer Experience Tip #1582

Your customers want you to listen fully to their complaints. Next, their desire and wish is for an apology. This is a critical element that should never be skipped over. Even if it’s not your “fault,” you can still apologize for what they feel they had to experience.

Customer Experience Tip #1581

It’s natural to dwell on a customer experience gone bad. While there’s always something to learn from those “bad” experiences, be sure you’re also debriefing (and celebrating) the good ones. There’s something to learn there, too.

Customer Experience Tip #1580

“If you pay attention to what the people you’re serving are telling you and invest in the things they remember and care about, you’ll end up creating moments that matter.” –Melanie Bell-Mayeda & Ilya Prokopoff, IDEO U