Impeccable Empathy

Impeccable Customer Service Tip #531

When you must deliver unfavorable news to a customer, at least do so with empathy. By expressing (through your words, tone, and body language) your wish that things could have been more favorable, your customer will still feel that you’re on their side.

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Impeccable E-mailing

Impeccable Customer Service Tip #530

Before adding customer/client e-mail addresses to your listserv (e-mail distribution list), be sure you’ve asked their permission. Otherwise, there’s a very good chance they’ll view your correspondence as annoying. Ideally, your “subscribers” should be the ones doing the “subscribing.”

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Impeccable Legacy

Impeccable Customer Service Tip #529

People tend to remember how you made them feel. Let your company’s mission be one that includes having customers and clients feel better as a result of having worked with you. This way, you’re likely to be remembered in a positive light … even after you’re gone. Let that be a part of your legacy.

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Impeccable Investment

Impeccable Customer Service Tip #528

You can toss all of your marketing dollars into the unknown and the barely measurable. Or you can invest many of those same dollars in your existing clients (the ones who already love you, are likely to return and refer others) and their related experience.

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Impeccable Approach

Impeccable Customer Service Tip #527

Always focus on the *overall experience* you and your staff are creating for your customers. Don’t leave this part to chance. You might think that what you’re selling is just some tangible thing, but the related experience is what customers are really left with. It could compel them to return; to get them talking about you … or not.

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Impeccable Strategy

Impeccable Customer Service Tip #526

“Don’t spend more time studying your competition than you do studying your customer experience. Your customers will make you, and cost you, LOTS more money than your competition ever could.”

-Darren Hardy, Publisher of Success Magazine

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Impeccable Options

Impeccable Customer Service Tip #525

Many of your clients would prefer if you could do all of their critical thinking for them. Others may prefer more of a DIY approach within their experience as your customer. You don’t have to pick just one approach. Offer both options and let them choose.

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Impeccable Edge

Impeccable Customer Service Tip #524

Too many service providers are “getting by” by doing barely enough — or worse — falling short of customer expectations. Those are your competitors. By doing even a little more than the status quo, you’re bound to stand out for your customers and be remembered. Start small if you need to.

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Impeccable Innovation

Impeccable Customer Service Tip #523

If you cannot find great role models in your own industry, you may want to take a look outside, at other industries. Some of your best customer service practices could be inspired in unlikely places; by unlikely companies.

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Impeccable Perspective

Impeccable Customer Service Tip #522

Even if your role does not involve directly serving external customers, in the traditional sense, chances are good that you *are* still serving the people inside of your organization. Whether your customers are internal or external, the same rules apply.

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