Customer Experience Tip #1549

Rapport fosters trust and trust is necessary in building rapport. They work in tandem and they both take time. Your strongest client relationships are the result of an investment in one another.

Customer Experience Tip #1548

“The fact of the matter is that a high-quality customer experience should be the focus for every single business, from one-person enterprises by early-stage entrepreneurs, to larger organizations with many more moving parts and much higher budgets.” –Mark Asquith, Entrepreneur.com

Customer Experience Tip #1547

If you don’t feel you’re getting your fair share of referral business then you might ponder this question: “Am I doing enough to stand out (and demonstrating enough care and professionalism) to be referable?”

Customer Experience Tip #1546

In the courting stage with clients, anyone can pay “lip service” to “great service.” What proof are you offering your prospects. What assurances can you provide?

Customer Experience Tip #1545

While a prospective client may not choose you or your company based solely on your online reputation, it is quite often a supporting factor in their decision-making process. Are you doing enough to build up your online reputation? Do you regularly encourage your best clients to post reviews and ratings of their experiences?

Customer Experience Tip #1544

“If you’re spending your listening time preparing your defensive response, then you’re not actually listening to the other person.” –Hilary Wright, Quantum Workplace

Customer Experience Tip #1543

Warm referrals are the strongest (and easiest) way to gain new customers and clients. What are you doing to build and maintain your referral partnerships?

Customer Experience Tip #1542

If you want to deliver great customer experiences with consistency, then you must hire only those team members who have this ability and commitment “in their DNA.” Otherwise — as a company — you’ll be inconsistent at best.

Customer Experience Tip #1541

When a customer has “pushed your buttons,” it’s an especially important time (not easy, but important) to examine the situation and look for the opportunity to take responsibility. … or at least rise above it; take the high road. Remember that it’s better to be kind than to be right.

Customer Experience Tip #1540

You are (hopefully) smiling as you greet customers. Are you smiling as you say farewell, too? #LastImpression