Engineering the Customer Experience
When creating handouts, use color ink and laser-print on high-quality white paper. (Note: Eco-friendly options are available on both ink and paper.)
.
Your thoughts? (Look for “Leave a Reply” below, or click here)
© Copyright 2012 to Present – Driven To Excel, Inc. All Rights Reserved.
Do you know what the word on the street is about you and your company? Sign up for Google Alerts to be automatically notified whenever your name is being mentioned anywhere on the web.
Tip: put your name in “quotes” (i.e., “Steve Dorfman” and “Driven to Excel”) to receive only the exact matches.
.
Your thoughts? (Look for “Leave a Reply” below, or click here)
© Copyright 2012 to Present – Driven To Excel, Inc. All Rights Reserved.
You should know how to articulate the distinction between “managing” and “leading.” A well-led team is better prepared to deliver an impeccable customer experience. Things get managed, people prefer to be led.
.
Your thoughts? (Look for “Leave a Reply” below, or click here)
© Copyright 2012 to Present – Driven To Excel, Inc. All Rights Reserved.
73% of U.S. consumers have spent more with companies that have a history of good customer service.
(source: AMEX 2011 Global Customer Service Barometer)
.
Your thoughts? (Look for “Leave a Reply” below, or click here)
© Copyright 2012 to Present – Driven To Excel, Inc. All Rights Reserved.
“Customer satisfaction is worthless. Customer loyalty is priceless.” -Jeffrey Gitomer
.
Your thoughts? (Look for “Leave a Reply” below, or click here)
© Copyright 2012 to Present – Driven To Excel, Inc. All Rights Reserved.
Q: How do you know if you’re a customer service leader? A: Others (both inside and outside of your industry) are following you.
.
Your thoughts? (Look for “Leave a Reply” below, or click here)
© Copyright 2012 to Present – Driven To Excel, Inc. All Rights Reserved.
It’s critical to remember that everything that matters in business (and life) is tied to the relationships you build and foster.
.
Your thoughts? (Look for “Leave a Reply” below, or click here)
© Copyright 2012 to Present – Driven To Excel, Inc. All Rights Reserved.
Do your customers & clients know and feel that they can always count on you? Discuss with your team what “integrity” might look like and ways of demonstrating that you’re count-on-able.
.
Your thoughts? (Look for “Leave a Reply” below, or click here)
© Copyright 2012 to Present – Driven To Excel, Inc. All Rights Reserved.
Always honor your word with customers and clients. When you honor your word, you ARE your word. (When you “keep” your word, you’re doing it because you “should” or you’’re “supposed to.”) Honoring is more powerful than keeping.
.
Your thoughts? (Look for “Leave a Reply” below, or click here)
© Copyright 2012 to Present – Driven To Excel, Inc. All Rights Reserved.
“The customer experience is the next competitive battleground.” -Jerry Gregoire, CIO, Dell Computers
.
Your thoughts? (Look for “Leave a Reply” below, or click here)
© Copyright 2012 to Present – Driven To Excel, Inc. All Rights Reserved.
