Customer Experience Tip #1260

Want to increase your focus and be more present with each client, while also reducing stress and distractions? Space your appointments far enough apart, then add another 30-minute buffer (especially if driving is involved). You’ll be “all theirs” and they’ll notice the special (undivided) attention they are receiving from you. Your competitors aren’t likely doing this.

Customer Experience Tip #1259

When’s the last time you listened to your own voicemail greeting? In order for callers (often forming their very first impression of you) to know they’ve reached the right party (and a friendly one at that), there are a few important steps to follow when it comes to recording your voicemail greeting.

Customer Experience Tip #1258

If your team is discussing “customer satisfaction,” you’re off to a mediocre start … at best. Satisfied customers won’t just leave you for something better, they’ll leave you for something different. That’s because there’s nothing remarkable or memorable about “satisfactory.” Instead, start a new conversation — one that addresses and invites “Customer WOW.”

Customer Experience Tip #1257

“…people will think they already know someone if that person smiles at them, even if it’s an absolute stranger!” –CXService360

Customer Experience Tip #1256

You may notice that acquiring some of your best customers and clients has been a direct result of you taking the time to provide advice and learning for them … one of the most powerful approaches to an (unspoken) customer expectation.

Customer Experience Tip #1255

Want to know which parts of your customer process you should be automating (and which parts you shouldn’t)? Ask your customers.

Customer Experience Tip #1254

Your receptionist is your “Director of First Impressions,” via phone, via e-mail, and in-person. S/he is not JUST the receptionist.

Customer Experience Tip #1253

Your customers and clients are inadvertently dropping little hints about themselves ALL THE TIME. Are you catching it? … And are you using it to both build rapport and enhance their experience? A.B.C.I. = Always Be Collecting Intel.

Customer Experience Tip #1252

“We take most of the money that we could have spent on paid advertising and instead put it back into the customer experience. Then we let the customers be our marketing.”

–Tony Hsieh, Zappos.com

Customer Experience Tip #1251

If you’re going to reward new customers for becoming new customers, then you’d better be doing something (even greater) to acknowledge, honor, and reward those customers who’ve been loyal to you all along. Loyalty begets loyalty.