Customer Experience Tip #1121

When you bring stressed energy to your work with customers, your days are sure to be long and exhausting. When you focus (instead) on being a daymaker for your customers, you’ll go home fulfilled and energized. In other words, you’ll get out of each day what you put into it. Better choose wisely.

Customer Experience Tip #1120

You wouldn’t want all of your staff’s business cards designed differently from one another. That wouldn’t appear very professional or convey consistency to your customers and prospects. For these same reasons, everyone’s e-mail signature throughout your company should follow a consistent design/style (font, color, size, structure, etc.).

Customer Experience Tip #1119

“Service is black and white, and hospitality is color.” –Anonymous

Customer Experience Tip #1118

Once you’ve been connected to a prospective customer by a mutual acquaintance, resist the urge to begin selling yourself — that’s already been done for you. You’ve already been recommended by a trusted acquaintance, so this customer is yours to lose. Your job: Ask thoughtful questions and listen well.

Customer Experience Tip #1117

No one in your company is exempt from the ongoing conversation and quest of customer experience. Everyone plays a role since your very culture is made up of people and their cumulative behavior.

Customer Experience Tip #1116

Be sure that when you show up to a client meeting you’ve removed your sunglasses from the top of your head and your Bluetooth earpiece from your ear. This isn’t a day at the beach or a casual lunch with a friend, it’s a client meeting and you should look the part.

Customer Experience Tip #1115

Before too long, nearly all of your competitors will be *routinely* asking their customers to review them online. Before we get to that point, you have an opportunity to become #1 in your niche. Better act fast.

Customer Experience Tip #1114

“The single most important thing is to make people happy. If you are making people happy, as a side effect, they will be happy to open up their wallets and pay you.”

–Derek Sivers, CD Baby

Customer Experience Tip #1113

Want to stay top of mind with your customers and prospects in this noisy world? Offer them a subscription to useful tips that you’re willing to provide daily or even weekly; quick nuggets of wisdom that are frequent, valuable, shareable, and easily digestible. This way, you’re sure to remain on their radar.

Customer Experience Tip #1112

When you’re the customer and you receive an e-mail with the subject line, “Following up,” or “Touching base,” think about how excited you are to open that e-mail … not so much. Not so compelling, is it? Don’t do that to your customers and prospects. Today, more than ever before, your e-mail subject lines must be compelling.