Customer Experience Tip #961

“While you might not be able to control how or when someone is introduced to your brand/company, you can influence what they feel when they meet you.” –Marisa Peacock

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Customer Experience Tip #960

Try to refrain from eating strong-smelling foods in areas where customers will be visiting. Lingering food smells can be off-putting.

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Customer Experience Tip #959

“Satisfied” is no longer enough. Satisfied customers won’t just leave you for something better, they’ll leave you for something different. It’s time to be remarkable.

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Customer Experience Tip #958

An impeccable customer experience combines down-to-earth friendliness and approachability with customer-centered professionalism. Imagine if everyone consistently adhered to striking this kind of balance.

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Customer Experience Tip #957

Inconsistency is unsettling … at best. Be sure that your customer experience is consistent. This includes every interaction they might have with you and your firm.

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Customer Experience Tip #956

“To find answers for their problems, people turn to the internet. You should have the answers ready for your customer’s inevitable search, presented in language they can understand.” –Mat Rider, Global Director of Digital and Social Media, MongoDB

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Customer Experience Tip #955

Your customers don’t know how to be easy customers because they’ve never attended customer school. Prepare them, educate them in a kind way, and anticipate their needs. They’ll appreciate you for the hand-holding and you’ll appreciate having made the investment.

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Customer Experience Tip #954

When customers and prospects are engaging with you over e-mail, you’re going to have to work extra hard on having them feel your kindness on their end. After all, you don’t have the luxury of communicating with your body language and voice tone. Instead, it’s just text on a screen.

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Customer Experience Tip #953

It’s nearly 2016. If your web site isn’t optimized for mobile-friendliness, you are likely losing customers to the sites that are.

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Customer Experience Tip #952

It’s time to make that client call. You know, the one you’ve been putting off. The actual conversation rarely has the same level of discomfort/awkwardness of that story you’d created in your head.

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