Impeccable Customer Service Tip #821

Make it a great place to work, and your employees will make it a great place for your customers and clients to engage, return, and refer others.

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Impeccable Customer Service Tip #820

Acknowledge the presence of your customers right away, even if it’s just to say that you’ll be with them shortly (this applies to e-mail, too). Your customers never want to feel invisible or ignored.

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Impeccable Customer Service Tip #819

“As far as customers are concerned, you are the company. This is not a burden, but the core of your job. You hold in your hands the power to keep customers coming back – perhaps even to make or break the company.”

–Unknown

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Impeccable Customer Service Tip #818

Be kind to your departing employees (just as you should be kind to your departing customers). It’s just the right thing to do and, besides, they will be contributing to the word on the street … potentially for years to come.

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Impeccable Customer Service Tip #817

When inviting clients to your office, try to avoid sending them through rush-hour traffic. In other words, be mindful of the time of day and their particular route.

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Impeccable Customer Service Tip #816

Your affiliates and subcontractors may not work directly for your company (as an employee) but they are representing your company to the customer. Be sure they fully understand the customer experience and the customer culture that you’re wanting them to represent … and that they’re delivering exactly that.

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Impeccable Customer Service Tip #815

“Better customer experience requires seeing things from their perspective”

–Melvin Brand Flu

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Impeccable Customer Service Tip #814

Any time your business is entering its busy season, take the time to sit down with your team and discuss your top customer experience challenges specific to this time of year.

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Impeccable Customer Service Tip #813

When committing to provide remarkable service company-wide, taking a systematic approach can be effective. Just be sure to allow for flexibility, rather than rigidity. And be sure to empower your frontline folks to make judgement calls in order to always do what’s right and best for each customer and each situation.

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Impeccable Customer Service Tip #812

When it becomes apparent that something must change, for the sake of improving your customer experience, don’t delay. When something is “broken,” fix it without making your customers wait indefinitely through all of the “red tape.”

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