Impeccable Customer Service Tip #811

“Customer service, like everything an effective organization does, changes people. Announce the change you seek, then invest appropriately, in a system that is likely to actually produce the outcomes you just said you wanted. Make promises and keep them.”

–Seth Godin, Bestselling Author

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Impeccable Customer Service Tip #810

Ever notice the fascination of peeking into a restaurant’s kitchen during its busy time of day. Many of your customers and clients are very interested in knowing/seeing what’s going on behind the scenes in your firm. Is there any way you can offer them a peek behind the curtain?

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Impeccable Customer Service Tip #809

You can tell when someone is just paying lip service to their company’s “remarkable customer experience.” So can your customers … and your employees. Does your behavior match your intention?

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Impeccable Customer Service Tip #808

While it’s important to look at the data and trends of your industry in order to better understand your customers, nothing will ever replace real conversations with those customers.

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Impeccable Customer Service Tip #807

“Any relationship without trust is just a transaction.”

–Alison Whitmire

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Impeccable Customer Service Tip #806

Be sure that the technical side of your customer process is a match with their aptitude, and offer options so they can choose what feels to be the best fit for them. When a process seems/feels too much like work, they’re more likely to put it off indefinitely, and that’s not serving anyone.

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Impeccable Customer Service Tip #805

When organizing/holding events for your clients, consider every possible detail and work to eliminate any friction that could develop — from the registration process, to the directions/parking, to the overall flow of the event. It should feel seamless; as if you’ve thought of everything. Your guests should also feel completely taken care of.

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Impeccable Customer Service Tip #804

It’s never safe to assume that just because you’ve provided remarkable service, your clients will automatically refer others to you. You should be asking, and it’s okay to ask for their referrals … provided you’ve earned that right, of course, and it feels appropriate.

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Impeccable Customer Service Tip #803

Even when you already know what that customer is about to say, just let them say it. People don’t like to be interrupted or — perhaps worse — feel as if you expect them to be exactly like every other customer who came before them.

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Impeccable Customer Service Tip #802

“To be on a guest’s side requires listening to that person with every sense, and following up with a thoughtful, gracious, appropriate response.”

–Danny Meyer, Famous Restaurateur and Bestselling Author

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