Impeccable Customer Service Tip #801

Demonstrating empathy is powerful, even more powerful when you mention specifics. For example, you might say:

“We all know what it’s like to wait (seemingly indefinitely) for a response. We apologize for the delay on our end, and we appreciate you for being so patient with us.”

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Impeccable Customer Service Tip #800

Never speak poorly of your competition. It will only make you look bad; unprofessional, in fact. Instead, talk about and show your customers what makes you and your company exceptional. By taking this more professional approach, that “other stuff” is implied.

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Impeccable Customer Service Tip #799

When you’re feeling at odds with a customer, seek the advice of an unbiased, customer-centric friend or colleague before saying or doing something you might later regret.

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Impeccable Customer Service Tip #798

Can your customers and clients easily find the back story behind how your company came to be? People connect with people, and people have stories that demonstrate their humanness and relatability.

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Impeccable Customer Service Tip #797

“Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.”

–Steve Jobs

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Impeccable Customer Service Tip #796

Arming yourself with just the ultimate survey question is a little bit like carrying a “loaded weapon.” It can be dangerous, or even backfire. There are common pitfalls in everything from proper wording to prudent implementation to a thoughtful closed-loop customer process. Don’t go into this blindly. I’m here to help…

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Impeccable Customer Service Tip #795

After any customer process improvement meeting, be sure to assign action items and internal ambassadors. And measure the effectiveness of your new ideas. “Stickiness” is everything.

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Impeccable Customer Service Tip #794

According to Gallup, providing advice/learning opportunities is a high-level client expectation that is powerful enough to turn prospects into advocates. Candidly, no other marketing effort has yielded me as many new clients as these Tips of the Day.
So, my questions to you is, “What are you waiting for? Can you provide your own tips of the day, or some other advice/learning opportunities for your customers and clients?

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Impeccable Customer Service Tip #793

Be fully present with your customers and clients. This means putting the cell phone away and out of sight during all interactions, transactions, meetings, etc. When you’re with clients, be WITH them. Keeping your phone in plain sight — and especially using it, or even glancing at it — sends the message that the person you’re WITH might take a “back seat” to something or someone else.

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Impeccable Customer Service Tip #792

“You are serving a customer, not a life sentence. Learn how to enjoy your work”

–Laurie Mcintosh

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