Impeccable Customer Service Tip #791

When’s the last time you reviewed your client contract templates? Do they really need to be that long, and include so much legaleze? If you’re not in a regulated industry, take a look and see what you can do to shorten and simplify. It’s one way to bring a little relief to your clients.

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Impeccable Customer Service Tip #790

Few things will sour a longstanding customer relationship as quickly as indifference. Be sure that your customers are made to feel acknowledged and appreciated by everyone on your staff.

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Impeccable Customer Service Tip #789

Contrast provides clarity: Discover what your clients traditionally do not like about a process and change it for the better. If you don’t do this, you’ll leave your clients feeling and thinking, “I can’t be the only one that feels this way, so why has nothing been done to fix it?”

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Impeccable Customer Service Tip #788

Make it easy for customers and clients to pay you. If you have a billing department, be sure they’re answering the phone, if you take credit cards, honor ALL of the major ones, and provide your clients with more than one payment method. People should never feel that they have to jump through hoops in order to give you their money.

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Impeccable Customer Service Tip #787

“Apologizing doesn’t always mean you are wrong and the [customer] is right. It just means you value your relationship more than your ego.” –Unknown

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Impeccable Customer Service Tip #786

Your company’s FAQs may be in writing on some document, on your web site, or on a wall sign in your office, but that never means it’s acceptable to simply point to them or get annoyed because your customer didn’t already know something. When a question comes out of your customer’s mouth, answer it with yours, and do so kindly.

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Impeccable Customer Service Tip #785

Slow down when explaining things to your customers & clients. This may be your thousandth time saying it, but just remember, it’s their first time hearing it.

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Impeccable Customer Service Tip #784

While many product and service providers have traditionally relied on the guidance of the Golden Rule (Do unto others as you’d have done unto you; Treat others as you’d like to be treated), a personalized customer experience actually requires delivery of the Platinum Rule: Do unto others as they’d have you do unto them.

See the difference? Get to know your clients and deliver an experience that is tailored to them.

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Impeccable Customer Service Tip #783

Upon receiving an e-mail attachment from a client (i.e., completed forms, images, documents, files, etc.), send a quick note just confirming receipt. They’ll appreciate you for it.

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Impeccable Customer Service Tip #782

“For us, our most important stakeholder is not our stockholders, it is our customers. We’re in business to serve the needs and desires of our core customer base.”

–John Mackey

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