Impeccable Customer Service Tip #751

You might think the pinnacle of the customer journey is closing the sale. Actually, the pinnacle is providing such a remarkable experience for that customer that they end up contributing to your growth by becoming a cheerleader for you and your business.

CLICK to ENLARGE

Impeccable Customer Service Tip #750

If your style tends to be, “Do as I say, not as I do,” you are likely in trouble. For example: if you want your team to develop a sense of partnership with your customers, then this “on your side” manner of conducting business must be reflected in everything you say and do.

CLICK to ENLARGE

Impeccable Customer Service Tip #749

Ever notice that when you have too many applications open on your computer, everything slows down? Well, when you’re trying to multitask while interacting with a customer, you slow down. Focus your attention on that customer. The other stuff can probably wait.

CLICK to ENLARGE

Impeccable Customer Service Tip #748

As a subscriber of these tips, you’re not likely to possess a “That’s not my job” type of attitude. As you reach in the opposite direction of that mindset, what little thing will you choose to surprise and delight your customers and clients with next?

CLICK to ENLARGE

Impeccable Customer Service Tip #747

“Clients want experts. Nobody refers someone to a great generalist. You won’t stand out by saying you are a ‘full service’ anything. You won’t stand out by saying you ‘take the time to learn about your customers.’ Let’s face it. Everyone says those things. Shift your thinking to what your customers want.”

–Ian Altman, Forbes Contributor and Bestselling Author

CLICK to ENLARGE

Impeccable Customer Service Tip #746

Leafing through reports is nowhere near as valuable as getting into the trenches with your frontline employees and interacting with your customers firsthand … at least every once in a while. (Just look at any episode of the CBS television show, “Undercover Boss.”)

CLICK to ENLARGE

Impeccable Customer Service Tip #745

Want to earn customer loyalty? First, resolve to earn the loyalty of your employees.

CLICK to ENLARGE

Impeccable Customer Service Tip #744

Start documenting your customer service “home run” stories and fill a notebook with the stories for all to share and see.

CLICK to ENLARGE

Impeccable Customer Service Tip #743

Just as a smile can be heard and felt on the other end of the phone, so too can a frown.

CLICK to ENLARGE

Impeccable Customer Service Tip #742

“The key is to set realistic customer expectations, and then not to just meet them, but to exceed them – preferably in unexpected and helpful ways. If you are seizing on a new business opportunity, deliberately move your customers’ expectations up a few notches and consistently over-deliver on your promises – you will leave your competitors struggling to catch up.”

–Sir Richard Branson, Founder, Virgin Group

CLICK to ENLARGE