Impeccable Engagement

Customer Experience Tip #979

Active listening with customers is often triggered by asking them great questions. Be thoughtful with your questions and then listen with a genuine interest and curiosity.

CLICK to ENLARGE

CLICK to ENLARGE

Comments

  1. So many people will ask a question and then not wait for an answer. They truly don’t care. Thanks for all your excellent ideas. I look forward to them every day.

  2. True, Marty. That’s one habit that isn’t serving anyone, and — I imagine — more than just a pet peeve for many of us. Thank you for engaging and thank you for the kind words.

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