Impeccable Customer Guidance

Impeccable Customer Service Tip #41

Take your clients by the hand:

Instead of pointing (whether physically or virtually) take them by the hand and walk them to the place they may have trouble finding on their own. Whether they show it or not, they’ll appreciate you for it.


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  1. Bev Nerenberg says

    I love this one, Steve. I am incorporating it immediately. Thanks for all these great tips!

  2. A great habit learned from my old employer…

    When a guest asks “where is the restroom?” to one of our staff, we lead them to the hallway where the restroom is to make sure that we take care of them, as well giving us the chance to have a quick conversation about their dining experience.

    It’s a small touch, but it adds up to a better experience…

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