Impeccable Customer Loyalty

Impeccable Customer Service Tip #230

How to create advocates (a.k.a. “Raving Fans”):

According to Gallup, when it comes to customer expectations, demonstrating accuracy and availability are important, but fostering partnership and offering advice/learning happen at an even higher level (with less automation; more human touch) and generate a higher return on investment.


  1. Well said Steve!

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