Impeccable Customer Service Tip #251
At the end of a call, let the customer hang up first. Otherwise (if they’re still there and hear that click (or worse, a slam)) it may appear that you are rushing to get off the phone.
Engineering the Customer Experience
At the end of a call, let the customer hang up first. Otherwise (if they’re still there and hear that click (or worse, a slam)) it may appear that you are rushing to get off the phone.
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im an administrator at a service providing company and I am frequently told that im not a good telephone answerer please help me improve