Impeccable Customer Service Tip #274
Give your staff an “Impeccable Service Recovery Budget” — an allowance they’re empowered to use toward WOWing customers and clients … without the need to first check with the boss for approval.
Engineering the Customer Experience
Give your staff an “Impeccable Service Recovery Budget” — an allowance they’re empowered to use toward WOWing customers and clients … without the need to first check with the boss for approval.
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