Impeccable Customer Service Tip #295
Your client’s favorite topic is … him/herself. Ask clients about themselves (likes, interests, hobbies, history, opinions, etc.) and don’t be so quick to start talking about you, unless asked.
Engineering the Customer Experience
Your client’s favorite topic is … him/herself. Ask clients about themselves (likes, interests, hobbies, history, opinions, etc.) and don’t be so quick to start talking about you, unless asked.
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Too true, Steve. Often, I find the best providers of any service and my best clients come from a casual conversation about common interests. Only after a rapport is built do we discuss what they/I do for work.