Impeccable Culture

Impeccable Customer Service Tip #348

When on-boarding a new employee, instead of just taking him/her around the office for those awkward 5-second-name-exchange introductions with everyone, ask each existing team member to briefly share how their role impacts the overall customer experience.

Impeccable Customer Service Culture

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  1. Paula Green says

    I couldn’t agree more with this. Great customer service begins with valuing and appreciating your employees. The best employees believe in what their company has to offer but can only do that when they’re well-trained and are made to feel like a valued team member. Proper introductions say a lot about a company’s culture.

  2. You said it, Paula. Thank you!

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