Impeccable Customer Service Tip #379
Although you may be telling a customer the exact same thing you’ve repeated to the hundred customers before her, remember that it’s her first time hearing it. Be as kind and patient with customer #100 as you are with customer #1.
Really true, as front line people, we can get tired of repeating, but it’s sure a crucial point that we stay fresh and excited to share that information.
Just remember back when you had NO clients/guests/customers and you were just waiting for that first one…
Stay humble.