Impeccable Customer Service Tip #395
You’ve heard the saying, “Measure twice, cut once?” Well, when it comes to replying to customer e-mails, read twice and answer once.
Too often we tend to respond willy-nilly, without spending enough time fully understanding our customer’s concerns, or without simply answering all of their included questions.
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I agree very much. The more important the email, the more it needs to be checked for: a) Answering the clients questions; b) Making a suggestion or two; c) Making sure our grammar is correct, and that the email sounds complete.
Excellent additions, Jonathan! Thank you.