Impeccable Customer Service Tip #415
Keep complimentary umbrellas (or at least “loaners”) near the exit and invite customers to use them. And/or escort customers to their vehicles on rainy days.
Engineering the Customer Experience
Keep complimentary umbrellas (or at least “loaners”) near the exit and invite customers to use them. And/or escort customers to their vehicles on rainy days.
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Perhaps the umbrellas could carry the company name or logo for visibility and return someday
I agree, Eileen. Great idea.