Impeccable Customer Service Tip #435
When someone within your organization drops the ball, your customer cares less about who that someone is … and more about what you’re doing to fix it. Don’t point fingers or make excuses. Just make it right.
Engineering the Customer Experience
When someone within your organization drops the ball, your customer cares less about who that someone is … and more about what you’re doing to fix it. Don’t point fingers or make excuses. Just make it right.
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Steve, is the government on your mail list by chance? 🙂