Impeccable Customer Service Tip #436
The customer is not always “right,” but your job is never to show them how they’re wrong. Your job is to be professional, courteous, accommodating … and to demonstrate emotional maturity even under stress.
Engineering the Customer Experience
The customer is not always “right,” but your job is never to show them how they’re wrong. Your job is to be professional, courteous, accommodating … and to demonstrate emotional maturity even under stress.
This site uses Akismet to reduce spam. Learn how your comment data is processed.
.
.
.
Check out the conversation this has sparked, over on LinkedIn: http://www.linkedin.com/groupAnswers?viewQuestionAndAnswers=&discussionID=5808548757964353536&gid=115757