Impeccable Languaging

Impeccable Customer Service Tip #477

Consider adopting “power phrases.” These are thoughtful phrases that are designed to leave customers with a positive feeling about their experience with you. “As promised…” is one example of this, and works especially well in written communications.

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Comments

  1. What’s another one?

  2. Glad you asked, Maia. I’m working on an article that will highlight many of these, but here’s one more in the meantime:

    “I invite you to consider…”
    (Substitution for: “You should” or “I think you should”)

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