Impeccable Consistency

Customer Experience Tip #981

Your customers want to feel connected with you throughout the process. If communication “goes dark” at any point, they’ll feel disconnected. A period of silence may feel like a small blip to you, but it’s unsettling to that customer. Stay connected, keep them in the loop, and check in often.




  1. Steve Pohoryles says

    Unlike when you have family or friends traveling and “no news is good news” seems to prevail, it doesn’t when you are working with customers and there is a “process ” to the sale. Totally agree. Thanks for today’s tip.

  2. Spot on, Steve. I *almost* made mention of the “no news isn’t good news” thing. Thank you for adding value.

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