Impeccable Engagement

Customer Experience Tip #1415

When you’re with a customer/client, be WITH them. Forget about what happened an hour ago or what you have to do later today. Turn off your computer monitors and hide your smartphone. Remove all of the mental and physical distractions and just BE with that person. People can feel your presence … or lack thereof.


  1. I have found this to be true with spouses and kids as well.

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