Impeccable Partnership

Customer Experience Tip #1407

Dealing with upset customers is never fun. One effective way to stay ahead of complaints is to keep the relationship solid and strong by demonstrating partnership. Along their journey, your customers should be made to feel that you’re on their side; that you’re doing their critical thinking for them; that you’ve thought of everything — they should completely feel taken care of. Deliver this kind of experience and watch the complaining fizzle away.

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