Impeccable Customer Service Tip #710

“Acquisitions, pricing strategies, product line extensions, new marketing campaigns, and all the other implements in a CEO’s toolkit can give a company a short-term boost, but if these gambits don’t ultimately result in delighted customers, the growth won’t last.”

–Fred Reichheld, The Ultimate Question

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Impeccable Customer Service Tip #709

Avoid becoming so jaded that you’re unable to acknowledge a customer’s frustrations when things take a negative turn. Return to your “Beginner’s Mind.”

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Impeccable Customer Service Tip #708

Sell only what you believe in. If you wouldn’t buy your own product or service, then you probably shouldn’t be taking anyone else’s money for it.

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Impeccable Customer Service Tip #707

It’s not about a transaction, it’s about a relationship. Strive to build relationships with your customers and clients. That emotional connection will help to foster loyalty.

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Impeccable Customer Service Tip #706

An inconsistent customer experience is unsettling and won’t create loyalists. Great customer experiences with your company should not be hit or miss. Instead, it should be the norm.

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Impeccable Customer Service Tip #705

“For everyone who deals with customers, the opportunity is there to differentiate yourselves through having a consistently strong customer orientation in both attitude and the way you strive to help give them what they need.”

-Simon Blair

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Impeccable Customer Service Tip #704

Know what your customers and clients are expecting from your industry … then give them more than they expect.

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Impeccable Customer Service Tip #703

You might have a great product or service, but if your customer is confused by it then maybe it’s not so great (yet). Simplify the product and/or consider offering tutorials, clinics, instructional videos, etc.

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Impeccable Customer Service Tip #702

Imagine being a customer of your own company. Specifically what type of experience would compel you to return … and even refer others?

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Impeccable Customer Service Tip #701

When a customer or client happens to mention something about his/her personal life or habits, always make note of it. This information could later help you to personalize a conversation (or experience) for that customer.

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