Impeccable Customer Service Tip #702

Imagine being a customer of your own company. Specifically what type of experience would compel you to return … and even refer others?

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Impeccable Customer Service Tip #701

When a customer or client happens to mention something about his/her personal life or habits, always make note of it. This information could later help you to personalize a conversation (or experience) for that customer.

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Impeccable Customer Service Tip #700

“A customer is 4 times more likely to defect to a competitor if the problem is service-related than price- or product-related.”

–Bain & Company

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Impeccable Customer Service Tip #699

Powerful questions can demonstrate care and lead to personalization. Spend at least as much time developing thoughtful questions for your customers and clients as you do on the answers.

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Impeccable Customer Service Tip #698

The next time you have a remarkable experience as a customer, take note of the details and ask yourself how you might apply them inside your own firm.

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Impeccable Customer Service Tip #697

The goal of customer surveys isn’t to get to a score. Instead, the goal is to get to uncover what matters most to your customers and affect positive, sustainable change.

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Impeccable Customer Service Tip #696

If you’re going to communicate in absolutes (i.e., “We never…” or “We always…”) then be sure those absolutes are customer-centric.

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Impeccable Customer Service Tip #695

“Customer experience (CX) is the sum of all experiences a customer has with a supplier of goods and/or services, over the duration of their relationship with that supplier. This can include awareness, discovery, attraction, interaction, purchase, use, cultivation and advocacy.” -Wikipedia

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Impeccable Customer Service Tip #694

When a customer or client expresses gratitude, remember to also acknowledge those who contributed to the project, idea, or event.

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Impeccable Customer Service Tip #693

When you don’t have the answer to a customer’s question, just say so. Don’t dance around the question. Instead, say, “I don’t know, but if that’s important to you, I can find out.”

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