Engineering the Customer Experience
Impeccable Customer Service Tip #692
Give your clients ample time to think through their choices. They don’t know what you know and they didn’t attend ‘customer school,’ so remember to exercise patience. They’ll appreciate you for it.
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Impeccable Customer Service Tip #691
“You must earn the right to continued relationships with customers.”
–Jeanne Bliss
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Impeccable Customer Service Tip #690
Be efficient, but not so efficient that it rushes the customer experience and regularly costs you an opportunity to engage the customer in a meaningful way.
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Impeccable Customer Service Tip #689
When your customers are passive (underwhelmed or simply bored with their experience), they won’t just leave you for something better … they’ll leave you for something different.
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Impeccable Customer Service Tip #688
Demonstrate to your customers and clients that you’ve taken the time to get to know them; their likes, wants, and needs; their personal habits. This shows that you care and also prepares you to personalize their experience.
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Impeccable Customer Service Tip #687
Where’s more of your time, money, and energy being spent today: retaining existing customers … or attracting new ones? Create more “Raving Fans” and they’ll become your army of ambassadors, helping to bring in new ones.
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Impeccable Customer Service Tip #686
“Be helpful – even if there’s no immediate profit in it.”
–Susan Ward
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Impeccable Customer Service Tip #685
It’s not the customer’s job to be a problem solver, it’s yours. Do the critical thinking for your customers — they’ll appreciate you for it.
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Impeccable Customer Service Tip #684
Whenever you feel you’ve said or done something to put yourself on an opposing side from that of your customer, it may be time to take a breather and even step aside. Consider allowing a teammate to take over, when feasible, so you can get back into a positive headspace … and (hopefully) not lose that customer.
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Impeccable Customer Service Tip #683
When it comes to e-mail communication, it’s usually best to have the last word (in a positive sense). In other words, always strive to close the loop and leave the other party feeling acknowledged and complete.
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