Impeccable Customer Service Tip #700

“A customer is 4 times more likely to defect to a competitor if the problem is service-related than price- or product-related.”

–Bain & Company

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Impeccable Customer Service Tip #699

Powerful questions can demonstrate care and lead to personalization. Spend at least as much time developing thoughtful questions for your customers and clients as you do on the answers.

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Impeccable Customer Service Tip #698

The next time you have a remarkable experience as a customer, take note of the details and ask yourself how you might apply them inside your own firm.

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Impeccable Customer Service Tip #697

The goal of customer surveys isn’t to get to a score. Instead, the goal is to get to uncover what matters most to your customers and affect positive, sustainable change.

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Impeccable Customer Service Tip #696

If you’re going to communicate in absolutes (i.e., “We never…” or “We always…”) then be sure those absolutes are customer-centric.

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Impeccable Customer Service Tip #695

“Customer experience (CX) is the sum of all experiences a customer has with a supplier of goods and/or services, over the duration of their relationship with that supplier. This can include awareness, discovery, attraction, interaction, purchase, use, cultivation and advocacy.” -Wikipedia

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Impeccable Customer Service Tip #694

When a customer or client expresses gratitude, remember to also acknowledge those who contributed to the project, idea, or event.

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Impeccable Customer Service Tip #693

When you don’t have the answer to a customer’s question, just say so. Don’t dance around the question. Instead, say, “I don’t know, but if that’s important to you, I can find out.”

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Impeccable Customer Service Tip #692

Give your clients ample time to think through their choices. They don’t know what you know and they didn’t attend ‘customer school,’ so remember to exercise patience. They’ll appreciate you for it.

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Impeccable Customer Service Tip #691

“You must earn the right to continued relationships with customers.”

–Jeanne Bliss

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