Impeccable Customer Service Tip #690

Be efficient, but not so efficient that it rushes the customer experience and regularly costs you an opportunity to engage the customer in a meaningful way.

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Impeccable Customer Service Tip #689

When your customers are passive (underwhelmed or simply bored with their experience), they won’t just leave you for something better … they’ll leave you for something different.

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Impeccable Customer Service Tip #688

Demonstrate to your customers and clients that you’ve taken the time to get to know them; their likes, wants, and needs; their personal habits. This shows that you care and also prepares you to personalize their experience.

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Impeccable Customer Service Tip #687

Where’s more of your time, money, and energy being spent today: retaining existing customers … or attracting new ones? Create more “Raving Fans” and they’ll become your army of ambassadors, helping to bring in new ones.

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Impeccable Customer Service Tip #686

“Be helpful – even if there’s no immediate profit in it.”

–Susan Ward

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Impeccable Customer Service Tip #685

It’s not the customer’s job to be a problem solver, it’s yours. Do the critical thinking for your customers — they’ll appreciate you for it.

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Impeccable Customer Service Tip #684

Whenever you feel you’ve said or done something to put yourself on an opposing side from that of your customer, it may be time to take a breather and even step aside. Consider allowing a teammate to take over, when feasible, so you can get back into a positive headspace … and (hopefully) not lose that customer.

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Impeccable Customer Service Tip #683

When it comes to e-mail communication, it’s usually best to have the last word (in a positive sense). In other words, always strive to close the loop and leave the other party feeling acknowledged and complete.

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Impeccable Customer Service Tip #682

If that action/idea/initiative is likely to benefit you and/or your bottom line in the short term only to cost you customer loyalty in the long term, know that it’s a bad move.

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Impeccable Customer Service Tip #681

“Ask your customers to be part of the solution, and don’t view them as part of the problem.”

–Alan Weiss

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