Impeccable Customer Service Tip #681

“Ask your customers to be part of the solution, and don’t view them as part of the problem.”

–Alan Weiss

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Impeccable Customer Service Tip #680

The exercise of surveying customers can easily backfire. If you’re going to ask customers to take part in a survey — no matter how long or short — it’s important to acknowledge their participation and show them that they’ve helped affect positive change.

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Impeccable Customer Service Tip #679

People love to complain to their friends, relatives, and colleagues about their negative customer experiences. Make sure they know that their feedback is welcome and encouraged internally, so they’re giving you a chance to make it right before they go and tell the world.

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Impeccable Customer Service Tip #678

Your best customer is your repeat customer … even better when they become a referral source; a promoter. What are you doing to remain top of mind and drive that repeat business?

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Impeccable Customer Service Tip #677

The customer experience begins before they call, visit your site, or step inside. It begins when they first hear about you via your marketing, advertising, but especially from what others are saying.

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Impeccable Customer Service Tip #676

“If we can keep our competitors focused on us while we stay focused on the customer, ultimately we’ll turn out all right.”

–Jeff Bezos, Amazon.com

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Impeccable Customer Service Tip #675

A non-intuitive customer process will do more than frustrate your customers, it will eventually drive them toward your more innovative competition. Commit to keeping it simple, intuitive, and customer-centric.

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Impeccable Customer Service Tip #674

The best method of communicating with a customer (e-mail, telephone, video chat, SMS text, in-person, etc.) is whatever method that particular customer prefers … in that particular situation.

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Impeccable Customer Service Tip #673

Don’t ask a customer, “Well, do you remember who you spoke with; who it was that told you that?” in an effort to stump them and win the battle. After all, there should be no battle. Instead, put yourself on their side.

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