Impeccable Culture

Impeccable Customer Service Tip #621

Some people just aren’t a great fit within your customer service culture. For this reason, practice the timeless advice to: Fire fast, hire slow.

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Impeccable Community

Impeccable Customer Service Tip #620

Think of everyone as a potential customer. Whether you’re interacting with the delivery driver, ex-employee, or a job applicant, you never know who could become your future customer and/or be able to connect you with future customers. Be kind to everyone and make your “best foot” your only foot.

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Impeccable Referrals

Impeccable Customer Service Tip #619

Once you’ve been afforded a referred client, keep the referrer (the connector) in the loop with occasional progress updates. This way, you’re effectively demonstrating appreciation and acknowledgement to those assisting you in growing your business. When connectors feel acknowledged and appreciated, they’re more likely to make further connections.

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Impeccable Partnership

Impeccable Customer Service Tip #618

Express an interest in quantifying the results you’re promising to provide for your clients. They’ll appreciate you for being as results-driven as they are, and likely feel a sense of partnership.

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Impeccable Follow-through

Impeccable Customer Service Tip #617

“You can always get a customer by promising them something, but the only way you can hang on to them is by delivering on that performance and that’s customer experience. How the customer experiences you from start to finish, and even after that, is what determines whether they’ll stay with you or take their business elsewhere.”

Gaurav Bhalla

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Impeccable Engagement

Impeccable Customer Service Tip #616

Providing valuable content for customers should have a built-in pull in addition to the push. In other words, don’t just push your content out there without providing a way for your customers to respond and engage.

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Impeccable Leadership

Impeccable Customer Service Tip #615

When a client expresses complimentary words about one of your employees, don’t hesitate in sharing that praise with the employee. They need to know about the impact they’re having and they need to know that you cared enough to share it with them right away.

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Impeccable Integrity

Impeccable Customer Service Tip #614

Just as it’s important to clearly define your niche for clients, it’s equally important that you admit to the areas in which you do not have expertise. Your clients should know what you specialize in … and what you don’t.

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Impeccable Formula

Impeccable Customer Service Tip #613

When you’re known for consistently delivering remarkable customer service, you remain top of mind for your clients. This top-of-mind awareness translates into more repeat and referral business.

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Impeccable Wake-up Call

Impeccable Customer Service Tip #612

“For every customer complaint, there are 26 other unhappy customers who have remained silent”

-Lee Resource

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