Impeccable Customer Service Tip #592

“Everyone in an organisation should be involved with customer service, not only are they feeling the customer but they are getting a feeling for what’s not working.”

-Penny Handscomb

CLICK to ENLARGE

Impeccable Customer Service Tip #591

You could hope that “A Players” (those with customer service their DNA) respond to your job postings … or you might consider going out and finding them.

CLICK to ENLARGE

Impeccable Customer Service Tip #590

If you have employees working behind the scenes, place them in situations where they can occasionally meet your customers. It’s important that they‘re reminded of (and engaged with) the very people responsible for their continued employment. It’s equally beneficial that your customers get to meet the people who are supporting their needs.

CLICK to ENLARGE

Impeccable Customer Service Tip #589

Just know that your customers and clients may be judging you by the appearance of your restrooms. Keep them stocked, organized, and CLEAN.

CLICK to ENLARGE

Impeccable Customer Service Tip #588

Let your repeat (loyal) customers and clients know that you appreciate them. Just tell them so.

CLICK to ENLARGE

Impeccable Customer Service Tip #587

“The purpose of a business is to create a customer who creates customers.”

-Shiv Singh

CLICK to ENLARGE

Impeccable Customer Service Tip #586

You may feel compelled or be advised to import all of your LinkedIn contacts to your listserv (e-mail distribution list) and begin sending e-mails to those contacts. This is called Spamming your customers and contacts. Instead, your e-mail marketing should be permission-based.

CLICK to ENLARGE

Impeccable Customer Service Tip #585

Remember, your customers didn’t go to customer school.

CLICK to ENLARGE

Impeccable Customer Service Tip #584

Focus on what your customers love about your company, continue to do those things that are making that kind of impact, and then develop more stuff like that!

CLICK to ENLARGE

Impeccable Customer Service Tip #583

Here’s a great conversation starter designed to: 1) get your team’s “customer experience wheels” turning, and; 2) begin to gauge the customer service aptitude of your staff. Ask, “In your own experience(s) as a customer, what company delivers consistently remarkable service, and why?”

CLICK to ENLARGE