Impeccable Customer Service Tip #594

Be prepared to adapt and even bend for your customers, whenever possible (and reasonable). Remember the spirit of the law is much more important than the letter of the law.

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Impeccable Customer Service Tip #593

Be committed to building and delivering a customer experience so consistent, that your customers and clients will safely assume that they’ll always feel taken care of upon returning.

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Impeccable Customer Service Tip #592

“Everyone in an organisation should be involved with customer service, not only are they feeling the customer but they are getting a feeling for what’s not working.”

-Penny Handscomb

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Impeccable Customer Service Tip #591

You could hope that “A Players” (those with customer service their DNA) respond to your job postings … or you might consider going out and finding them.

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Impeccable Customer Service Tip #590

If you have employees working behind the scenes, place them in situations where they can occasionally meet your customers. It’s important that they‘re reminded of (and engaged with) the very people responsible for their continued employment. It’s equally beneficial that your customers get to meet the people who are supporting their needs.

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Impeccable Customer Service Tip #589

Just know that your customers and clients may be judging you by the appearance of your restrooms. Keep them stocked, organized, and CLEAN.

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Impeccable Customer Service Tip #588

Let your repeat (loyal) customers and clients know that you appreciate them. Just tell them so.

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Impeccable Customer Service Tip #587

“The purpose of a business is to create a customer who creates customers.”

-Shiv Singh

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Impeccable Customer Service Tip #586

You may feel compelled or be advised to import all of your LinkedIn contacts to your listserv (e-mail distribution list) and begin sending e-mails to those contacts. This is called Spamming your customers and contacts. Instead, your e-mail marketing should be permission-based.

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Impeccable Customer Service Tip #585

Remember, your customers didn’t go to customer school.

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