Impeccable Customer Service Tip #582

“If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.”

–Jeff Bezos, CEO Amazon.com

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Impeccable Customer Service Tip #581

The customer experience conversation with employees begins well before orientation day. It begins inside the interview process.

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Impeccable Customer Service Tip #580

Every so often, enter the same “door” your customers enter. See what they see. Hear what they hear. Experience what they experience. You might be surprised by what you discover.

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Impeccable Customer Service Tip #579

Fostering a remarkable customer service culture goes further than treating only your customers with dignity and respect. It means treating EVERYONE with dignity and respect. Virtues are not selective and should know no boundaries. Virtues are a way of life.

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Impeccable Customer Service Tip #578

You may notice that receiving an e-mail message without a single placement of your name can feel a little rushed and sometimes even cold. Always include your customer’s name. Always.

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Impeccable Customer Service Tip #577

“People First: The customer-focused company knows the importance of putting people first – specifically employees. They develop a culture of happy, engaged and fulfilled employees that deliver a better customer experience.”

-Shep Hyken

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Impeccable Customer Service Tip #576

Want a worthwhile goal for your customer relationships? Aspire to make your customers feel better about themselves as a result of having worked with you.

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Impeccable Customer Service Tip #575

Use strategically placed mirrors for customers and employees to see their own reflection. As it turns out, people (customers and employees alike) don’t tend to  like the way they look when they’re not happy. So, if an employee is in a bad mood or a customer is feeling irritated, seeing themselves in that state may be enough to alter their mood in a positive direction.

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Impeccable Customer Service Tip #574

An initial client meeting should consist mostly of great questions. The more thoughtful the questions, the more comprehensive the listening required. And the more comprehensive your listening is, the more your client will like and trust you.

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Impeccable Customer Service Tip #573

You can help your customers understand what makes you remarkable *without* ever bashing your competition. As easy and as tempting as it may sometimes be, speaking badly of others doesn’t serve you.

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