Impeccable Customer Service Tip #409

“It helps a ton when you learn people’s names and don’t butcher them when trying to pronounce them.”

-Jerry Yang

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Impeccable Customer Service Tip #408

Instead of trying to be perfect in the eyes of your customers, it’s OK to let them “see you sweat” once in awhile.

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Impeccable Customer Service Tip #407

Always plan to arrive early. By arriving early, the statement you’re making to your customer is: Your time is important enough to me that I planned ahead. I considered possible traffic delays, navigation, parking, and I built in time to prepare for our meeting. I respect you.

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Impeccable Customer Service Tip #406

Sit up straight (or stand) when you’re on the phone with customers and clients. Your good posture will help convey a positive and confident attitude, and can even affect your tone.

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Impeccable Customer Service Tip #405

When implementing a customer loyalty program, make it easy for them to enroll and participate (e.g., offer a smartphone app, or tie it to their phone number … instead of providing just another loyalty card to clutter their wallet or keychain).

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Impeccable Customer Service Tip #404

“If you’re a leader, you’re not in this to be liked. You’re in this to serve — both your customers and your team. So choose what you do based on your vision and values, and let come what may.”

–Robert Richman, The Culture Blueprint

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Impeccable Customer Service Tip #403

If you had a “Customer WOW Department,” you might not need a “Customer Retention Department.”

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Impeccable Customer Service Tip #402

When you’re unsure of how to dress appropriately for a client or work-related event, dress up. After all, isn’t it better to be the dressiest person in the room than the only one in blue jeans.

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Impeccable Customer Service Tip #401

When nearing Halloween, keep a full bowl of candy (and/or healthy treats) out for your customers and clients. Take this idea to another level by delivering a full bowl to the offices of your top clients, for their clients to enjoy. Consider visiting their office about once or twice a week to refill the bowl.

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Impeccable Customer Service Tip #400

When meeting with a client at a restaurant, be sure to take the seat with the least number of possible visual distractions. This way, the client can experience your undivided attention.

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