Impeccable Customer Service Tip #419

“If you don’t genuinely like your customers, chances are they won’t buy.”

-Thomas Watson, former CEO of IBM

Click to Enlarge

Impeccable Customer Service Tip #418

People tend to return to the people and places where they feel welcome. What more could you be doing to have your customers feel welcome?

Click to Enlarge

Impeccable Customer Service Tip #417

If you’re truly committed to the idea of sending handwritten thank-you notes to customers and prospects, consider keeping a supply of cards, envelopes, stamps (and a pen, of course) in your vehicle and/or briefcase.

Click to Enlarge

Impeccable Customer Service Tip #416

If you don’t take the time to create a customer service agenda for (and with) your staff, they’ll just create one on their own (organically) … and that could be dangerous.

Click to Enlarge

Impeccable Customer Service Tip #415

Keep complimentary umbrellas (or at least “loaners”) near the exit and invite customers to use them. And/or escort customers to their vehicles on rainy days.

Click to Enlarge

Impeccable Customer Service Tip #414

“Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.”

-Zig Ziglar

Click to Enlarge

Impeccable Customer Service Tip #413

If clients routinely visit your office, your staff should exercise graciousness by leaving the best parking spaces available for those clients.

Click to Enlarge

Impeccable Customer Service Tip #412

When you’re running late for your 1:30pm appointment, 1:31pm is not the time to call that customer. Get in the habit of calling customers as soon as you realize you might not be arriving on time. This is not only more respectful, it will also help alleviate your own stress from running late.

Click to Enlarge

Impeccable Customer Service Tip #411

When you receive a new client referral, be sure to acknowledge the referrer. A handwritten note and/or a gift may be appropriate and is always considerate … but a simple and genuine in-person (or via-phone) “Thank you” is of paramount importance.

Click to Enlarge

Impeccable Customer Service Tip #410

Ditch the trite and often cold “Can I help you?” and replace it with a warm and simple “Hello!” when greeting someone in person. Your customer will likely reciprocate with warmth and friendliness and move naturally into what they want or need, without needing to be prodded.

Click to Enlarge