Impeccable Customer Service Tip #350

“A successful customer experience program aligns itself with employee needs to harness people potential to its fullest.”

-Keith Fiveson, ITESA

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Impeccable Customer Service Tip #349

Before loaning a pen to your customer, prime it for them. In other words, get the ink going to be sure it’s ready and able to write. Also do this when you’re presenting for groups. (And don’t hide what you’re doing … let them see you doing it.)

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Impeccable Customer Service Tip #348

When on-boarding a new employee, instead of just taking him/her around the office for those awkward 5-second-name-exchange introductions with everyone, ask each existing team member to briefly share how their role impacts the overall customer experience.

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Impeccable Customer Service Tip #347

Ask your team, “Why might impeccable customer service be important for us … today?”

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Impeccable Customer Service Tip #346

Remember to set clear expectations for your customers and clients … then remember to exceed them.

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Impeccable Customer Service Tip #345

“The longer you wait, the harder it is to provide outstanding customer service.”

-William H. Davidow

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Impeccable Customer Service Tip #344

Many people make the mistake of recording their outgoing voicemail greeting from their less-than-crystal-clear cell phone. If you want to make a quality first impression, then improve the quality of your recording by using a landline.

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Impeccable Customer Service Tip #343

Instead of only following up with unhappy customers, connect with your “raving fans” and ask thoughtful questions to uncover what they appreciate so much about you and your company.

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Impeccable Customer Service Tip #342

When things go awry, saying to your customer, “This has never happened before!” isn’t wise. Telling them that they’re the only one who has ever been affected like this isn’t going to make them feel any better … in fact, it will likely make them feel worse, or unlucky at best. Instead, empathize with their situation and move quickly into recovery mode.

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Impeccable Customer Service Tip #341

For a simple solution to “warming up” this favorite mode of communication — Rather than just a first initial or name fragment, find a way to fit your entire first name into your e-mail address. (Of course, this may be more challenging for large companies who employ more than two dozen Marys, but certainly not impossible.)

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