Impeccable Customer Service Tip #246

“Our goal is that each and every client feels that we’ve ‘thought of everything.’ What do you think that might look like?”

Impeccable Customer Service Tip #245

When using printed name badges for your attendees choose either around-the-neck lanyards or magnets (rather than stickers or clips) for a professional and universal feel and design. Also, make their first name the largest (most easy-to-read) field.

Impeccable Customer Service Tip #244

When writing to (or about) someone, don’t risk the chance of misspelling their name. Instead, copy/paste their name from a reliable source (i.e. Google profile, LinkedIn, their own e-mail signature block, company directory, etc.).

Impeccable Customer Service Tip #243

“In our way of working, we attach a great deal of importance to humility and honesty; With respect for human values, we promise to serve our customers with integrity.”

-Azim Premji

Impeccable Customer Service Tip #242

While “managing” people may help with rule-based cultures, “leading” people can result in the creativity required for remarkable customer experiences and service-based cultures.

Impeccable Customer Service Tip #241

Take the time to appreciate and acknowledge your referral partners. They are not likely expecting lavish gifts but simply taking the time to verbally express your gratitude is paramount.

Impeccable Customer Service Tip #240

While you can’t necessarily teach people to care, but you can hire caring people. When it comes to creating an impeccable customer service culture, it begins with a thoughtful hiring process.

Impeccable Customer Service Tip #239

Impeccable Customer Service Tip #238

Impeccable Customer Service Tip #237