Impeccable Customer Service Tip #255
Customer-service-minded managers and leaders enable/inspire their team members to provide the best customer experience possible. Is that you?
Impeccable Experiences
Impeccable Customer Service Tip #254
Eliminate distractions. Remove anything that could possibly hinder or even wreck a remarkable client experience.
March 5, 2013 by Leave a Comment
Impeccable Communication/Presentation
Impeccable Customer Service Tip #253
The subconscious mind loves analogies, metaphors, visualizations, and positive terms. So, imagine sitting down to an amazing lunch with a favorite client at your favorite restaurant while excitedly sharing future success stories … in great detail. Now, how’s that feel?
March 4, 2013 by 1 Comment
Impeccable Humility
Impeccable Customer Service Tip #252
“Don’t try to tell the customer what he wants. If you want to be smart, be smart in the shower. Then get out, go to work and serve the customer!”
-Gene Buckley, President of Sikorsky Aircraft
March 1, 2013 by Leave a Comment
Impeccable Telephone Etiquette
Impeccable Customer Service Tip #251
At the end of a call, let the customer hang up first. Otherwise (if they’re still there and hear that click (or worse, a slam)) it may appear that you are rushing to get off the phone.
February 28, 2013 by 1 Comment
Impeccable Organization
Impeccable Customer Service Tip #250
Keep a tidy voicemail inbox. If callers hear, “This mailbox is full and cannot accept any messages,” what might that imply about you?
February 27, 2013 by Leave a Comment
How to be Remarkable
Are you inviting customers to let you be remarkable?
The ever-wise marketing guru Seth Godin defines “remarkable” simply as: worthy of a remark. With your customers and clients experiencing so much “noise” and so many distractions in the world today – including that from your own competition – are you doing anything that’s worthy of a remark?
Just a few weeks ago, I had the pleasure of staying as a guest of the Eden Roc Renaissance Hotel while also attending a 2-day conference inside Eden Roc’s beautiful Miami, Fl. property. Within the first five minutes of arriving, I noticed that each employee was wearing a [Read more…]
February 26, 2013 by 7 Comments
Impeccable Leadership
Impeccable Customer Service Tip #249
If your goal is to have your front-line staff make your customers and clients feel smart, important and valued, then you must be doing your part in having your *front-line staff* feel smart, important and valued. The customer or client experience will never exceed the employee experience … at least not for long.
February 26, 2013 by Leave a Comment
Impeccable Engagement
Impeccable Customer Service Tip #248
After any interaction, your client will likely be left feeling one of two ways: 1) “I felt they were acting in my best interest;” or 2) “I felt they were acting in their own best interest.” How do you and your team leave people feeling?
February 25, 2013 by Leave a Comment
Impeccable Innovation (Anticipating Needs)
Impeccable Customer Service Tip #247
“Customers don’t always know what they want. The decline in coffee-drinking was due to the fact that most of the coffee people bought was stale and they weren’t enjoying it. Once they tasted ours and experienced what we call “the third place”.. a gathering place between home and work where they were treated with respect.. they found we were filling a need they didn’t know they had.”
-Howard Schultz, Chairman and CEO of Starbucks
February 22, 2013 by Leave a Comment
