Impeccable Customer Service Tip #227

Are your customer service meetings/trainings/workshops/seminars *interactive*? Your people will support what they help to create.

Impeccable Customer Service Tip #226

Ask your customers and clients, “Was there some small-but-important detail of your experience that cast our company in a positive or negative light?”

Impeccable Customer Service Tip #225

An impeccable customer experience combines down-to-earth friendliness and approachability with customer-centered professionalism.

Impeccable Customer Service Tip #224

“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.”

–Jeff Bezos, CEO of Amazon.com

Impeccable Customer Service Tip #223

WOW your most hard-to-please customers and they’ll not only remain loyal and tend to lighten up a bit … they’ll also refer their (far-less-difficult) friends and family.

Impeccable Customer Service Tip #222

Ask clients, “What is the number one thing you demand or want most OUT OF [this product; service]?” This carefully crafted question will help to uncover their dominant buying motive.

Impeccable Customer Service Tip #221

Treat every job applicant the way you would a potential customer/client … or future referral partner. Offer them something to drink. Don’t keep them waiting too long. Ask thoughtful questions. Validate their parking. Follow up and follow through … even if they don’t get the position.

Impeccable Customer Service Tip #220

Not sure how to address a customer or client? Prefer to be on a first-name basis? The key is to ask early in the relationship: “By the way, do you prefer ‘Bob’ or ‘Mr. Smith’?” They’ll almost always give you permission to use their first name.

Impeccable Customer Service Tip #219

“It’s human nature for people to take precisely as much interest in you as they believe you’re taking in them.” –Danny Meyer, Setting the Table

Impeccable Customer Service Tip #218

Thoughts lead to decisions. Decisions lead to actions. Actions lead to results.

Choose your customer service thoughts wisely, for they are the catalyst for achieving your desired results.