Engineering the Customer Experience
Writing errors (grammatical/technical) can imply rushing, laziness, ignorance, or even lack of care. Spell-check doesn’t equal proofread. Before hitting ‘send,’ ‘post’ or ‘share,’ be sure to give it a once-over. (And for the really important stuff you may want to use a “second set of eyes.”)
Sometimes it’s important to react to a customer’s question as if it’s the very first time you’ve heard that question. (Especially when there’s a chance you might regard their question as “silly.”)
.
Your thoughts? (Reply below or click on headline)
© Copyright 2013 to Present – Driven To Excel, Inc. • All Rights Reserved
Impeccability begets trust.
.
Your thoughts? (Reply below or click on headline)
© Copyright 2013 to Present – Driven To Excel, Inc. • All Rights Reserved
“Rule 1: The customer is always right. Rule 2: If the customer is ever wrong, re-read Rule 1.”
-Stew Leonard, CEO Stew Leonard’s
.
Your thoughts? (Look for “Leave a Reply” below, or click here)
© Copyright 2013 to Present – Driven To Excel, Inc. All Rights Reserved.
The secret to capturing market share lies in how impeccable your customer experience is … *consistently*. In other words, impeccability and consistency must go hand in hand.
.
Your thoughts? (Look for “Leave a Reply” below, or click here)
© Copyright 2013 to Present – Driven To Excel, Inc. All Rights Reserved.
Today, we have 1/20th the number of (in-person) human interactions each day, as compared to just 25 years ago. When you’re invited to something, say yes whenever possible. Any time you have the opportunity to surround yourself with others, you’re doing yourself a favor.
.
Your thoughts? (Look for “Leave a Reply” below, or click here)
© Copyright 2013 to Present – Driven To Excel, Inc. All Rights Reserved.
“Employee-owned” remarkable experiences and best practices means: Your people will support what they help to create.
.
Your thoughts? (Look for “Leave a Reply” below, or click here)
© Copyright 2012 to Present – Driven To Excel, Inc. All Rights Reserved.
“I’ve learned… . That being kind is more important than being right.” -H. Jackson Brown, Jr.
.
Your thoughts? (Look for “Leave a Reply” below, or click here)
© Copyright 2012 to Present – Driven To Excel, Inc. All Rights Reserved.
Some of the biggest — and often overlooked — impression-makers are in the smallest of details.
.
Your thoughts? (Look for “Leave a Reply” below, or click here)
© Copyright 2012 to Present – Driven To Excel, Inc. All Rights Reserved.
Remember your collar stays. Nothing says unprofessional like a curled or “wingy” shirt collar. (Tip: Keep a few jumbo paper clips in your car; briefcase; desk drawer, etc. as backups — they work as a great substitute.)
.
Your thoughts? (Look for “Leave a Reply” below, or click here)
© Copyright 2012 to Present – Driven To Excel, Inc. All Rights Reserved.
