Impeccable Customer Service Tip #838

Are you conducting exit interviews with your customers who’ve defected? The reason(s) they’re leaving may – more often than not – surprise you. Besides, what is there to lose by asking?

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Impeccable Customer Service Tip #837

You may be declaring “service” in your tagline, slogan, printed materials, or in everyday conversations. But when the rubber meets the road are you and your entire team delivering on this service promise with every interaction? Or are your customers left feeling that you’re just one more company paying lip service to the promise of great service?

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Impeccable Customer Service Tip #836

If your company has “regulars” (regular customers/clients), everyone on the team should know who they are and be acknowledging their presence in some way … not just their rep … everyone. These customers/clients should be made to feel that they’re part of the family.

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Impeccable Customer Service Tip #835

If your customers/clients are satisfied but unenthusiastic, they are passive. These passive customers/clients won’t just leave you for something better — they’ll leave you for something different.

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Impeccable Customer Service Tip #834

“A recent Gartner survey on the role of marketing in customer experience found that, by 2016, 89% of companies expect to compete mostly on the basis of customer experience, versus 36% four years ago.” –Gartner, Inc.

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Impeccable Customer Service Tip #833

There ARE no ‘stupid questions’ your customers could ask you or your team, because your customers didn’t go to customer school.

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Impeccable Customer Service Tip #832

Is your story (the reason you do what you do) something that might compel people to do business with you and your firm? If you answered yes, then think about how you could be sharing that story, both online and off.

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Impeccable Customer Service Tip #831

Don’t worry about choosing between hi-tech and hi-touch customer options. Instead, appeal to more customers by offering both whenever possible.

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Impeccable Customer Service Tip #830

Your competition is likely over promising and under delivering. What if you took the exact opposite approach? How might that leave your customers/clients feeling?

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Impeccable Customer Service Tip #829

“Customers don’t care what department you’re in; they want you to solve their problem on the first interaction.”

–R “Ray” Wang

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