Impeccable Customer Service Tip #817

When inviting clients to your office, try to avoid sending them through rush-hour traffic. In other words, be mindful of the time of day and their particular route.

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Impeccable Customer Service Tip #816

Your affiliates and subcontractors may not work directly for your company (as an employee) but they are representing your company to the customer. Be sure they fully understand the customer experience and the customer culture that you’re wanting them to represent … and that they’re delivering exactly that.

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Impeccable Customer Service Tip #815

“Better customer experience requires seeing things from their perspective”

–Melvin Brand Flu

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Impeccable Customer Service Tip #814

Any time your business is entering its busy season, take the time to sit down with your team and discuss your top customer experience challenges specific to this time of year.

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Impeccable Customer Service Tip #813

When committing to provide remarkable service company-wide, taking a systematic approach can be effective. Just be sure to allow for flexibility, rather than rigidity. And be sure to empower your frontline folks to make judgement calls in order to always do what’s right and best for each customer and each situation.

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Impeccable Customer Service Tip #812

When it becomes apparent that something must change, for the sake of improving your customer experience, don’t delay. When something is “broken,” fix it without making your customers wait indefinitely through all of the “red tape.”

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Impeccable Customer Service Tip #811

“Customer service, like everything an effective organization does, changes people. Announce the change you seek, then invest appropriately, in a system that is likely to actually produce the outcomes you just said you wanted. Make promises and keep them.”

–Seth Godin, Bestselling Author

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Impeccable Customer Service Tip #810

Ever notice the fascination of peeking into a restaurant’s kitchen during its busy time of day. Many of your customers and clients are very interested in knowing/seeing what’s going on behind the scenes in your firm. Is there any way you can offer them a peek behind the curtain?

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Impeccable Customer Service Tip #809

You can tell when someone is just paying lip service to their company’s “remarkable customer experience.” So can your customers … and your employees. Does your behavior match your intention?

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Impeccable Customer Service Tip #808

While it’s important to look at the data and trends of your industry in order to better understand your customers, nothing will ever replace real conversations with those customers.

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