Impeccable Customer Service Tip #462

“The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.”

-Peter Drucker

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Impeccable Customer Service Tip #461

If you’re selling products, make it *easy* for your customers to return those products if/when necessary and fair to do so. If your customers should ever feel it’s “risky” to do business with you … they probably won’t.

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Impeccable Customer Service Tip #460

It takes maturity to respond, rather than react. Remember this when you feel upset with customers and co-workers alike. Exercise emotional maturity, self control, and take the high road.

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Impeccable Customer Service Tip #459

If you’re the type of person who tends to have influence with your co-workers, be especially mindful of how you interact with customers and how you speak of them as well. Others are following your lead.

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Impeccable Customer Service Tip #458

“Do what you do so well that they will want to see it again and bring their friends.”

-Walt Disney

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Impeccable Customer Service Tip #457

Give customers the benefit of the doubt. Just because others have tried to take advantage of you or your company in the past, doesn’t mean everyone has that same agenda. Enter every situation with a “Beginner’s mind.”

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Impeccable Customer Service Tip #456

If clients visit your place of business, offer to hang their jackets for them. It’s a simple, but nice touch that leaves people feeling taken care of.

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Impeccable Customer Service Tip #455

When you show up late for a customer meeting or call, don’t pretend like nothing happened. The right thing to do is acknowledge your tardiness and offer an apology. There are some customers who will be unwilling to “let it go” if you just ignore it.

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Impeccable Customer Service Tip #454

When leaving your phone number on a voicemail message, always say it twice and say it slowly. This will give your customer time to write it down, and then verify what they’ve written.

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Impeccable Customer Service Tip #453

“Most skills can be learned, but it is difficult to train people on their personality. If you can find people who are fun, friendly, caring and love helping others, you are on to a winner.”

-Richard Branson

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